Delivery InformationWE DELIVER TO THE UK ONLY AND ALL ORDERS MUST BE RECEIVED BY 4PM (3PM FOR FRUIT BASKETS & FLOWERS) TO QUALIFY FOR NEXT DAY DELIVERY.
PLEASE NOTE: IF YOU ARE ORDERING AFTER 3PM FOR FLOWERS & FRUIT BASKETS OR 4PM FOR EVERYTHING ELSE ON A FRIDAY THE EARLIEST WE CAN DELIVER IS THE FOLLOWING TUESDAY.
NEXT DAY DELIVERY ORDERS PLACED AFTER ADVERTISED CUT-OFF TIMES WILL BE DISPATCHED THE NEXT WORKING DAY WHICH WILL RESULT IN YOUR ORDER ARRIVING AT LEAST ONE DAY LATER THAN YOU REQUESTED.
WE ARE NOT ABLE TO OFFER A "SAME DAY DELIVERY" NOR CAN WE DELIVER ON A SUNDAY.
FOR DELIVERIES TO HOSPITALS YOU MUST CHECK PRIOR TO CONFIRMING YOUR ORDER THAT THEY ARE WILLING TO RECEIVE GOODS FOR PATIENTS ESPECIALLY ON A SATURDAY AS MANY HOSPITAL POST ROOMS ARE CLOSED ON SATURDAYS.
All deliveries to THE SCOTTISH ISLANDS, NORTHERN IRELAND, THE CHANNEL ISLANDS, ISLE OF MAN & ISLE OF WHITE are 2 DAY deliveries - NEXT DAY, BY NOON OR BY 10AM or SATURDAY DELIVERY to these areas is NOTavailable.
Certain Post Codes located in remote or hard to reach places in the UK are excluded from Next Day Delivery Guarantee and we also cannot make Saturday deliveries to these postcodes.
Postcodes affected are listed below please check these prior to completing your order. If you are unsure if we can deliver your order on time please call us to place your order.
Our orders are processed in order of delivery date input so please deduct either 1 or 2 days from your required delivery date if your postcode is shown below (For example: if you require the balloons for a Friday or Saturday please request delivery for the Thursday if post code is in 2 day delivery list or Wednesday if it is in 3 day list):-
Allow up to 2 days delivery time for the following postcodes and enter your delivery date 1 day earlier than required:
AB30-31, AB33-38, AB41 6-8, AB41-43, AB43 6-8, AB44-45, AB51-56 & 63, DD8-10, FK3-8, FK17-21, FK17-21,
IV1-3, IV4-36, 40 & 52-54, IV41-49, 51 & 55-56, KA27, KA28, KW1-3 & 5-14, KW15, PA20-49 & 62-77, PA60, PA61, PA78 PH10-11, PH13-14, PH17- 26, PH30 - 41, PH42, PH43, PH44, PH49-50, TD15 2, TR21-25
Allow up to 3 days delivery time for the following postcodes and enter your delivery date 2 days earlier than required:
HS1-9, KW16-17, ZE2-3
CHARGES FOR POSTAGE AND PACKAGING
Weekdays by 6pm - £4.99
This delivery charge is to be used for Next Day or Guaranteed Day deliveries Monday to Friday ONLY. These will normally be sent by our courier DPD.
Weekdays by 12 noon - £7.99
This delivery charge is to be used for Next Day or Guaranteed Day deliveries Monday to Friday ONLY. These will normally be sent by our courier DPD.
Weekdays by 10am - £10.00
This delivery charge is to be used for Next Day or Guaranteed Day deliveries Monday to Friday ONLY. These will normally be sent by our courier DPD.
Saturdays by 6pm - £9.99
This delivery charge is to be used for Saturday Deliveries ONLY. These will normally be sent by our courier DPD.
DELIVERY GUARANTEE
For all of the above delivery services if your order is not delivered by the time or date you requested you will be entitled to a full refund of the delivery charge ONLY. However if any of the following conditions are the reason that your order is delivered late then no refund of the Delivery charge is possible:-
* Delayed delivery due to Adverse/Extreme Weather Conditions (Proof shown on Couriers Website Tracking)
* If you have requested Next Day Delivery but have ordered after 4pm cut-off time, e.g. if you
have ordered after 4pm on Friday and request a Saturday Or Monday Delivery
* If you requested a Saturday delivery but did not select and pay for the correct shipping charge.
Even though you may be ordering well in advance of when you actually need your gift selection delivered (days, weeks or even months), the above delivery services are what we use to guarantee delivery on a specific date.
Most UK mainland deliveries will be made by our courier DPD and we use Royal mail for deliveries to Northern Ireland, the Scottish Highlands and the Channel Islands unless your order requires to be sent in a box larger than 610mm x 460mm x 460mm as the Royal Mail will not accept items larger than this for a Special Delivery - In this case we are able to send out orders with DPD for these locations but it is TWO day delivery service.
Orders must be received by 4pm Monday to Friday to qualify for a Next Day delivery. Any 'Next Day Delivery' orders received after 4pm will be despatched the next working day. If an order is received before 4pm on a Friday and you require a Saturday delivery please select the additional charge for a Saturday delivery if this is not selected it will be delivered the following Monday unless the Monday is a Bank Holiday it will then be delivered on Tuesday (ie the next working day). If you have ordered after 4pm on a Friday and requested and paid for a Saturday delivery we will send it out on the Monday for delivery and automatically refund you the £5.00 delivery charge overpayment.
However where time allows i.e. your order is placed by 4pm on Thursday we will send the order out for delivery on Friday. Any Orders received after 4pm on Friday cannot be despatched until Monday and hence delivered on Tuesday unless the Monday is a Bank holiday where your order will be delivered on Wedensday.
If the correct delivery charge is not selected for your required delivery date we will not be liable for any refunds due to the item arriving later than you requested. For instance if you request a Saturday as a delivery date and have not selected the Saturday charge your order will not be delivered until the Monday/Tuesday depending on when you placed the order.
If you place a next day delivery order after the cut-off time of 4pm we will send your balloon out the next working day which may result in it being a day or more later than you requested. We will not be liable for any refunds regarding 'late delivery' as there are clear warnings regarding the cut-off time for next day deliveries displayed on all our product & catalogue pages.
We do not offer Same Day Delivery or make any deliveries an a Sunday.
To ensure the order arrives correctly and on time please help us by providing the FULL Name and Address including postcode of the person for whom you would like this gift to be sent and also a daytime contact telephone number we can reach you on if we need to discuss your order with you. We cannot take responsibility for any incorrect information supplied at the time of placing the order.
For deliveries to a business please ensure that you include the recients name and business name. Also please ensure that, especially on Saturdays, you have checked that they can receive them on the Delivery Date you have requested. We will not be liable for refunds if they are unable to accept deliveries on the day you have requested. (Please note deliveries can be made anytime from 7:00 in the morning until 7pm in the evening)
For deliveries to Hospitals please ensure all details supplied are correct (including the ward Number / Department) and that the Hospital ward/department will accept deliveries.
All deliveries will require a signature as proof of delivery, therefore, we cannot request that items be left in a safe place or outbuildings.
If you select the standard weekdays by 5.30pm we cannot guarantee any specific time delivery requests but we will print these on the delivery labels.
Where our courier has attempted to deliver the parcel and no-one is available at the delivery address to sign for the it we will not be liable for a refund of the delivery charge as an attempt has been made on the requested delivery date. The courier will either automatically attempt to redeliver your order the next working day or leave it at a local Post Office or their own depot for collection - they will normally leave a card advising of the attempted delivery but WE CANNOT guarantee this. If a card is left it will give a phone number and clear instructions on how to get the parcel re-delivered or where the parcel can be picked up from (normally the courier depot or local sorting office).
(Please note: If a delivery attempt was made on a Friday but there was no one to receive the parcel the next day our couriers will attempt delivery will be Monday, which is the next working day).
Once delivery has been signed for at the given address, it is no longer the responsibility of Balloons, Gifts & Hampers. Refunds cannot be given if the parcel has not passed onto the named recipient.
Occasionally Parcels are not collected from either the Courier Delivery Depots or the local Post Office. Although these items are normally returned to us, we are not liable to refund these items unless they contain NON-Persishable goods. (ie anything other than balloons, flowers or fruit baskets).
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HAMPERS
